Effective September 15, 2026

Thank you for shopping with EYLE. This policy explains which products are eligible for return, how to report an order problem, and how approved refunds are issued.

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POLICY AT A GLANCE

Oils, teas, and digital products are final sale. Eligible Wear items may be returned within 30 days of delivery. Damaged, misprinted, or incorrect items must be reported within 14 days with photos.

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Final-sale products

The following products are final sale and are not eligible for return, exchange, or refund, except where required by applicable law:

Oils and teas. Because of the nature of these products, all oil and tea purchases are non-returnable and non-refundable.

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Digital products. All downloadable and electronically delivered products are non-returnable and non-refundable once purchased.

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Wear returns

Eligible EYLE Wear items may be returned within 30 days after delivery. To qualify, the item must meet all of these conditions:

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Condition. The item is unworn, unwashed, and free from signs of use, odor, stains, damage, or alteration.

Tags. All original tags remain attached.

Timing. The return request is submitted within 30 days of the recorded delivery date.

Authorization. EYLE approves the return before the item is sent back.

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Items that do not meet these requirements may be refused and returned to the customer without a refund.

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Damaged, misprinted, or incorrect items

If an item arrives damaged, misprinted, defective, or different from the item ordered, email EYLE within 14 days after delivery. Include the order number, a description of the problem, and clear photos showing the item and the issue. Photos of the packaging or shipping label may also be requested.

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Printful fulfills EYLE Wear products and covers approved claims involving its own misprints or fulfillment damage under its claim process. EYLE will review the information provided and coordinate an eligible Printful claim. Depending on the approved resolution, EYLE may arrange a replacement or issue a refund. Damage caused by wear, washing, misuse, alteration, or failure to follow care instructions is not covered.

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How to request a return

Before sending any item, email sunflower.elevateyourlife@gmail.com with your order number, the item you wish to return, and the reason for the request. If the request is approved, EYLE will provide return instructions. Items sent without prior approval may not be accepted.

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Return shipping

Customers are responsible for return-shipping costs on ordinary Wear returns, including returns based on fit, size, or personal preference. When EYLE provides a return label, the label cost will be deducted from the approved refund. Original shipping charges, customs duties, taxes, and other delivery-related fees are not refundable unless required by law.

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For an approved damaged, misprinted, defective, or incorrect-item claim, EYLE will provide the applicable instructions and will not deduct return shipping when the issue is confirmed as an EYLE or Printful fulfillment error.

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Refund review and timing

After an eligible return is received and inspected, EYLE will notify the customer whether the refund is approved. Approved refunds are issued within 5–10 business days, less any applicable return-shipping deduction, to the original payment method used for the purchase.

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A bank or card issuer may take additional time to post the credit after EYLE issues it. EYLE cannot issue a refund to a different card, bank account, or payment method. If the original card or payment account has been closed, no refund can be issued.

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Orders containing different product types

When an order contains both final-sale products and eligible Wear items, only the qualifying Wear item may be returned. The oils, teas, and digital products in the same order remain final sale.

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Contact

For return or refund questions, email sunflower.elevateyourlife@gmail.com and include your order number. Never send payment-card information by email.

Shipping, delivery estimates, customs, and lost-package procedures are governed by

EYLE’s separate Shipping Policy.