Shipping Policy

Effective September 14, 2026

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Thank you for shopping with EYLE. This policy explains where we ship, how shipping charges work, and what to expect after placing an order.

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Where we ship

EYLE accepts orders from all countries at launch for eligible physical products. We may add destination exclusions when required by local law, customs rules, product ingredients, carrier restrictions, safety requirements, or operating needs. If an order cannot be shipped legally or safely to its destination, we will contact the customer and cancel the affected item or order.

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EYLE direct-shipping rates

For EYLE direct-shipped products, including oils, teas, and other products fulfilled directly by EYLE, standard U.S. shipping is included in the product price. International direct-shipping orders are charged a flat rate of $24.95 at checkout. Customs duties, import taxes, brokerage fees, and other government or destination charges are not included in the shipping rate.

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Processing time

EYLE direct orders ship within 1–3 business days. Products are prepared in labeled batches before they are listed, so available inventory is generally ready to ship. Processing time is separate from delivery time and may be longer during holidays, launches, or unusually high order volume. If additional processing time is needed, EYLE will contact the customer.

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Estimated delivery times

After the 1–3 business day processing period, estimated delivery is 3–7 business days for U.S. orders and 7–21 business days for international orders. These are estimates, not guarantees. Customs inspections, weather, carrier disruptions, and local delivery conditions may cause delays outside EYLE’s control.

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Wear and print-on-demand orders

EYLE Wear and other print-on-demand products are fulfilled and shipped separately by Printful. Printful’s shipping rates and estimated delivery timelines apply to those items and will be shown during checkout. A Wear item may arrive separately from an oil, tea, or other EYLE direct-shipped product in the same order. Printful fulfillment and shipping timeframes are separate from EYLE’s 1–3 business day direct-order processing time.

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Carriers and tracking

EYLE may select the carrier and service for a direct shipment based on the destination, package contents, cost, and legal shipping eligibility. When tracking is available, it will be sent using the contact information provided with the order. Wear-order tracking is provided through Printful’s fulfillment process.

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International customs and import eligibility

International customers are responsible for confirming that the products they order may be lawfully imported, possessed, and used in their destination. Customers are responsible for customs duties, import taxes, brokerage fees, and other destination charges. EYLE cannot predict or control these charges.

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Anointing oils, essential-oil products, botanicals, teas, and other regulated goods may face destination-specific restrictions. EYLE may decline or cancel a shipment when product eligibility, documentation, packaging, or carrier acceptance cannot be confirmed.

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Address changes

Please review the shipping address before submitting an order. Email EYLE as soon as possible if a correction is needed. We cannot guarantee an address change after processing begins or a shipping label is created, and we are not responsible for delivery problems caused by an incorrect or incomplete address supplied at checkout.

 

Delays, lost packages, and customs holds

If tracking shows an unusual delay, a package appears lost, or customs requests additional information, contact EYLE with the order number and tracking details. EYLE will review the available tracking information and assist with the carrier or fulfillment-provider claim process when appropriate. Carrier investigations and customs reviews may take additional time.

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Refused, unclaimed, returned, or restricted shipments

Customers are responsible for accepting delivery, collecting packages, providing a complete address, and meeting destination import requirements. Shipping charges, customs duties, taxes, brokerage fees, return fees, and disposal fees are not refundable when a shipment is refused, left unclaimed, returned because of an incorrect address, denied entry, abandoned, destroyed, or seized. Any refund for an eligible returned product will follow EYLE’s Refund Policy.

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Contact

For shipping questions, email sunflower.elevateyourlife@gmail.com and include the order number. Never send payment-card information by email.

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IMPORTANT

International availability may change as destination and carrier rules change. Product acceptance at checkout does not override a destination’s laws, customs requirements, or carrier restrictions.

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This policy applies to shipping only. Returns, refunds, exchanges, damaged items, and final-sale products are governed by EYLE’s separate Refund Policy.